Frequently asked questions
Answers about booking, cancelling, paying and privacy on Zahwa, for customers and for salons and clinics.
About Zahwa
When is the app available?
Soon, on iPhone and Android. We will announce the launch on this website with the store links.
Which countries does Zahwa cover?
Zahwa is built for Kuwait, Saudi Arabia, the UAE, Qatar, Bahrain, Oman and Egypt, and launches country by country.
Is Zahwa only for women?
No. There are women’s and men’s salons and clinics for everyone, and each place shows who it serves.
For customers
Is the booking guaranteed?
Yes. We only show times that are really free in the place’s calendar, and the time is yours as soon as you confirm.
How do I cancel or change a booking?
From My bookings in the app. Each place has a cancellation policy shown before you book, including its free-cancellation window.
Do I pay in the app?
It depends on the place: pay at the venue, a deposit, or full payment with your country’s local payment methods.
Why do some medical services show no price?
In some countries the law does not allow medical prices to be advertised, so the price is set after the consultation.
Can I book for a family member?
Yes. Add a profile for a family member in Personal details, and choose it when you book.
How do I delete my account?
In the app: open «Account», then «Personal details», then «Delete account». It is deleted after 14 days; signing in before then cancels the request.
For salons and clinics
How do I join?
Send the “Request to join” form on the salons and clinics page, and our team contacts you to complete the sign-up and documents.
Which documents are needed?
A commercial registration for every partner; clinics also need a valid health facility licence and practitioner licences.
What is the commission?
It is written clearly in the contract and depends on the country and sector. No hidden fees, and every payout comes with a statement.
Do I control my times and prices?
Completely: services, prices, opening hours, time off and the cancellation policy are all yours to set.
Can my team use the app?
Yes. Each team member has their own account and permissions, and sees their schedule and bookings in the partner app.